Retail Sales & Customer Care Advisor - Blancpain Bond Street
The company
Discover the aesthetic and technological know-how for which Blancpain has been renowned since its creation in 1735.Individuals devoted to their craft who over the centuries have refined their skills and brought their art to the peak of perfection. Their passion for watchmaking has carried them through the setbacks of their trade to finally achieve the excellence in traditional craftsmanship enjoyed by Blancpain today.
Job description
Mission:
• Act as primary Customer Care interface for Blancpain direct retail and wholesale clients for any after-sale / repair service, spare parts and accessories enquiry.
• Perform Customer Care CS administration and coordinate internal and external communication in order to provide the best possible brand/client experience.
• Actively support the Blancpain boutique sales team and contribute to the achievement of the boutique sales targets
Customer Care
• Represent Blancpain for Customer Care within the local market and build a strong line of communication between retailers, Blancpain boutique, CS Customer Service Southampton platform, Blancpain Global Customer Service team, to find adapted solutions for customers.
• Provide high-quality information, advice, and guidance to customs via telephone and email.
• Offer support and guidance related to Blancpain services and products using IT systems and the Prestige CRM.
Sales Support
• Be a client-facing, active member of the sales team. Proactively advise clients about Blancpain products and services and contribute to achieving sales targets.
• Perform selected administrative and back-office tasks, as directed by the store manager, including but not limited to: sales reports, stock file report, stock care and loss prevention processing of tax free sales.
• Assist in the organization and planning of client and team events, as required.
Profile
Essential Skills and Experience
• Ability to build a strong rapport with Customers, using empathy to ensure every customer receives exceptional service.
• Demonstrable customer service and complaint-handling experience. Skilled in conflict management and having challenging conversations.
• Excellent time management skills and ability to effectively prioritise workload.
• A positive and proactive attitude with an ability to use your initiative to make decisions.
• Ability to maintain accuracy, and professionalism and make decisions whilst working under pressure
• Exceptional written and verbal communication skills including a professional telephone manner.
• Strong IT skills and proficiency with Microsoft Office programs.