Rado Store Manager (Based in Chiang Mai)

Job description

Sales / Operation

• Responsible in managing the shop under assignment.
• Responsible for daily operation of shop from customer service, staff management, stock management, brand present through all merchandising and sales turnover.
• Conduct daily store check and stock check in-store to ensure a proper brand presence and accuracy.
• Drive sales on a daily / weekly / monthly basis for the team. Analyzes variance against sales targets and take appropriate actions.
• Ensure that a store is operated under a clean and favorable experience.
• Prepare all necessary sales reports (daily and monthly) and stock report (monthly), expense reimbursement, credit card slips submission, etc. to the head office.
• Efficiently operate the POS system and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.
• Make sure that all windows are properly displayed. Necessary change should be made to refresh the merchandise.
• Monitor and review stock level taken into consideration customer needs and trends, and advise retail manager of any suggestion necessary to increase sales.
• Conduct daily audit of stock management including merchandise receipt, transfer and sales.

Personnel

• Ensure team is motivated and understands Rado value and mission.
• Grow and develop boutique team members through the identification of their strengths/weaknesses and develop individual development plans for each team member.
• Identify and implement ways to empower and inspire his or her team members to surpass the expectations of customers, so as to royalize and build long lasting relationship with them.
• Be responsible for leading the team with a good discipline and integrity.
• Collaborate with retail manager to develop an internal training/coaching programs on selling skills, product, related tools, customer service, marketing and competitor.
• Ensure team is well-groomed and deliver a good experience to the customers.
• Provide support to retail manager on staff-related issues.

Communication

• Provide retail manager with reviews and updates on various issues relating to store/staff management matters.
• Discuss with retail manager on any suggestion relating to issues in order to facilitate improvement in store operation.
• Obtain prior approval from retail manager of any changes in store operating procedures or tasks deemed necessary.

Marketing and customer relationship management

• Understand in general all customers’ needs and expectations, and drive the store team members to fulfill these needs and expectations as best as possible.
• Work with retail manager to develop a customer engagement so as to develop long lasting relationships with key customers, including managing and utilize customer database effectively.
• Brainstorm and support retail manager on any initiative and implementations on in-store promotions and other CRM program.
• Set high standard in all aspects of customer service and drive the team to provide excellent services that can surpass customers; expectations. At all times, ensure that service provided is in line with company standards. Proactively work with boutique team (or training team where applicable) to address short-comings in customer service identified through mystery shopper surveys, client feedback or other indicators.
• Handling customer complaints effectively.