Assistant Store Manager - Swatch Grafton Street, Dublin *New Store*

Profile

Team Management:

• Train, supervise and motivate employees to achieve the goals of the store.
• Plan, organise and prioritise for yourself and the team to ensure optimum use of available time. Delegate tasks to the team as required.
• Motivate and develop team performance, ensuring focus on conversion and customer service.
•Produce team rotas.
• Monitor employee’s performance, assisting the Store Manager with performance management, training and coaching of team.

Training

• Assist in the implementation of induction programs for all new employees.
• Assist in the training and development of the Store team.
• Encourage team members to complete all required E-Learning as directed by the Retail Trainer.
• Ensure service standards and behaviors are in line with training and Swatch guidelines at all times.

Security

• Ensure the store is opened and closed in line with Company policies and procedures.
• Implement Company security procedures.
• Maintain/build a general awareness of products and security hot spots.
• Maintain correct processing of all deliveries.
• Ensure stock management policies and processes are implemented and followed at all times
• Carry out stock checks and audits in line with Company policies and procedures.
• Maintain/build a general awareness of products and security hot spots

Reporting

• Accurate reporting of all administration and stock control.
• Collation of sales figures. Sales
• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.

Cash Handling

• Ensure the till is reconciled on a daily basis.
• Ensure that cash handling and banking procedures are in line with Company policies and procedures.
• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customer’s customs and culture.
• Attend the Retail Managers Meeting in the Absence of the Store Manager

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.
• Provide product training to colleagues and complete spot checks on their product knowledge

Merchandising

• Ensure products are displayed in line with Company policies and procedures.
• Deliver high store presentation standards.