National Loss Prevention Specialist

Job description

The National Loss Prevention Specialist will be responsible for implementing, adapting, and localizing Group Loss Prevention policies and strategies for safeguarding company assets. This position will ensure compliance across all company (corporate and retail) locations across Canada in regards to security, insurance, and asset protection, including the identification of issues and fraud, conducting investigations and audits, providing consultation and analysis, working with IT personnel, and coaching and training employees.

Principal Accountabilities Include…

  • Identify opportunities for improvement in local company policy, process, practice, and security infrastructure, and become a subject matter expert in resolving security issues across company locations to protect customers, associates, and assets.
  • Identify, recommend, and implement fraud detection programs and safeguards
  • Involvement in IT projects to review security aspects, monitoring potential internet safety problems and working with IT personnel to ensure best practices and policies are followed.
  • Become the key point of contact for internal staff in regards to concerns and issues with security and fraud, as well as external representative for camera system and security system installs and maintenance.
  • Keeps up to date on legislative changes and updates that need to be reflected in company policies and training programs; assess gaps in standards and develop solutions where needed.
  • Ability to understand, research and interpret various codes, standards, and bylaws as required.
  • Perform on-site surveys, assessments of business operations, and interviews to evaluate risk and make sound recommendations to prevent losses based company policy and good risk management practices.
  • Using available tools, analyze performance indicators associated with losses, expenses, and security for stores and company locations.
  • Conducts initial investigation of internal matters, analyze and respond to emergency situations and security breaches.
  • Complete reports, documentation or filing, and follow-up in a timely manner as required
  • Provide training, consultation, and constructive feedback to staff, including corporate and retail management, regarding internal theft, external theft, and operational errors.
  • Perform audits and build accountability for policies and procedures, monitor trends in asset protection and compliance.
  • Ensures proper handling of highly sensitive, confidential information and data.
  • Work independently and with other teams (e.g., HR, Legal) to resolve incidents and problems.

Professional requirements

  • 5+ years related experience. Extensive knowledge of wholesale/retail operations, loss control strategies and procedures.
  • Excellent analytical and problem-solving skills.
  • Highly motivated individual able to work independently to organize, schedule and complete work under minimal direct supervision.
  • Ability and willingness to travel to company locations on a regular basis. Overnight or out-of-province travel is required. Must have a valid driver’s license and access to a personal vehicle.
  • Administrative skills; proficiency with MS Office applications, ability to complete detailed forms, reports, and documentation.
  • Very strong proficiency with technology (laptops, phones, camera and security systems). Up-to-date knowledge of cybersecurity risks and potential threats, as well as best practices for prevention. Expertise in technology infrastructure and operating systems is an asset.
  • Must demonstrate effective oral communication skills and the ability to work cooperatively with staff inside and outside of the department. This position requires training and presentation skills, tact, diplomacy and a clear, courteous and professional manner.
  • Knowledge of the national retail landscape and market trends to support the development and implementation of future strategies.
  • Represents self and situations honestly; understands and maintains confidentiality

Employment Status

  • Salaried, Full-Time, 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours a week, certain holidays and blackout dates.
  • Must be legally authorized to work in Canada

Working Conditions

Moderate physical effort is required and significant walking and standing is required. This position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing reports and materials for presentations.

Travel is required on a regular basis.