Retail Sales Advisor - Swatch Carnaby Street (40 Hours Per Week)

Profile

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
• Ensure good knowledge of all functions of watches and other products
• Provide reliable information to customers in all matters relating to sales and customer service. • Help display merchandise as directed
• Contribute to the store reaching its monthly, quarterly and annual sales targets
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way
• Till functions, cashing up, payments and general duties
• Dealing with, and handling of, cash, credits cards and international currency

Care of the Store

• Ensure the store is kept clean and presentable at all times
• Back of house and shop floor are both just as important
• Health and Safety aware
• Good Visual Merchandising standards

Communication

• Adhere to company policies and regulations
• Attend briefing sessions as directed by your line manager
• Can present, and conduct, themselves in a professional manner to both customers and colleagues
• Can deal with international customers and familiar with their customs and culture
• Can communicate clearly to consumers and colleagues

Product Knowledge
• Attend regular training days
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
• Be able to deliver good product knowledge to our customers.

Other
• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.