Customer Service Specialist

Job description

Swatch Group (U.S.) Inc. is looking for a self-motivated and energetic individual with a passion for providing excellent Customer Service and support to our various watch brands such as Omega, Tissot, Longines, Hamilton, and Swatch. This is not your traditional high volume call center environment. This position varies and involves working with Clients, Sales Representatives, and End-consumers. Normal working hours will be from 9-6 or 10am - 7pm, Monday through Friday. Flexibility to work additional hours as needed during our high season is required.

Customer Service Representative - This is a Temp to Hire role. 

Let’s Start with the Benefits of Working with Us!

• Work for the largest, most prestigious watch company in the world!
• Work closely with brands such as Omega, Tissot, Longines, Hamilton, and Swatch.
• Fantastic and competitive compensation.
• Great healthcare benefits.
• Paid time off.
• Tremendous room for growth.

Duties and Responsibilities

• Excellent communication skills a MUST, both verbal and written.
• Works well in fast-paced environment servicing same day business for our distribution channel across the United States.
• Works well as a team player but understands how to prioritize and manage their individual workload too.
• Responsible to work a call center answering phones, placing orders, and providing shipping
• Provide support to our brands and re-sellers.
• Respond timely to email inquiries and facilitate departmental deadlines and goals.
• Utilize company resources for product knowledge and proactive approach to constant refreshing of latest product offerings.
• Answer all queries in a professional, honest and straightforward manner.
• Ability to multi-task and work under pressure while maintaining a high level of accuracy and organization.
• Must be highly organized with superior follow-up skills.
• Assist in providing initial training to new agents as and when required.
• Explain/demonstrate the benefits of clients’ products.
• Flexibility to work additional hours during peak season.
• Learn new tasks as needed for upward growth (team and individual!)
• Be a dependable and reliable team player.