Retail Sales Advisor - Blancpain Bond Street

Job description

Mission:
The Retail Sales Advisor provides exceptional experiences for all visitors to the boutique to build long-term relationships and achieve sales targets. Working together with colleagues, the Boutique Manager and the Blancpain management team, the Retail Sales Advisor helps ensure that every client experiences the high level of service worthy of a Blancpain timepiece.

Key Responsibilities:

Sales and Business Development
• Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners (Customer service) to achieve the sales targets.
• Propose clients for, and participate in, local activation events in line with the Brand guidelines.
• Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
• Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
• Develop and maintain a high level of sales technique and watchmaking savoir faire knowledge.
• Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Placing orders for Blancpain accessories, ensuring stock is up to date and available.

Boutique Operations
• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
• Understand and respect all operating and security guidelines.
• Follow the security and proper maintenance of stock timepieces.