Boutique Manager (Omega KLCC)

The company

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job description

Key Responsibilities

1.Team Leadership

  • Train, coach, and motivate the boutique team
  • Define clear targets and responsibilities for each team member, review performance
  • Anticipate turnover and take the lead in recruitment of new staff
  • Manage team roster, vacations and overtime

2.Sales and Business Development

  • Ensure excellent client experience in boutique and timely, pertinent follow-up of both prospective clients and owners
  • Propose, execute, and generate ROI on local activation events in line with the Brand Universe, either independently or with appropriate local partners, and
  • Work together with brand's management team, develop effective strategies to ensure the development of genuine client relationships resulting in increased business opportunities

3.Boutique Operations

  • Guarantee the proper maintenance of the boutique: cleanliness, proper visual displays and respect of VM guidelines
  • Make sure that all operating and security guidelines are understood and respected
  • Assure the security and proper maintenance of stock timepieces

Profile

Preferred Profile

  • Previous team management experience
  • Previous sales experience in a luxury Retail boutique
  • Collaborative approach with the ability to foster teamwork and a "can do" attitude
  • Entrepreneurial spirit to develop your own business and build long-lasting client relationships
  • Deep understanding of client needs and priorities (internal and external clients)
  • Intellectual curiosity and a passion for learning

Professional requirements

  • Comfortable using Excel, Word, SAP a

Languages

  • Fluent English