Full Time Sales Advisor - Longines Oxford Street (Maternity Cover FTC)

Profile

Management

• To assist the management team in training, supervising and motivating employees
• Plan, organise and prioritise yourself and the team to optimise use of available time
• Deliver high customer service within the team.
• Motivate and develop team performance
• Assist in Adhoc managerial tasks as required

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the boutique.
• Maintain correct processing of all deliveries.
• Opening and closing of the boutique

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product collection, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the boutique reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the boutique.

Care of the Boutique

• Ensure the boutique is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct themselves in a professional manner to both customers and colleagues.
• Can deal with international customers and familiar with their customs and culture.
• Can communicate clearly to consumers and colleagues.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Merchandising

• Ensure products are displayed in line with Company policies and procedures.
• Deliver high boutique presentation standards.

Other

• To entertain clients and guests within the boutique and external environment
• To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.