Store Manager - Swatch (Based in Phuket)

Job description

Store Manager - Swatch Brand at Central Phuket Floresta

 

Operation in the store/ Sales product to achieve the target

  • Responsible in managing the shop under assignment.
  • Responsible for daily operation of shop from customer service, staff management, stock management, brand presence through all merchandising and sales turnover.
  • Conduct daily store check and stock check in-store to ensure a proper brand presence and accuracy.
  • Co-ordinate with team to organize working schedule for sales staff in shop.
  • Achieve a monthly sales budget.
  • Ensure that a store is operated under a clean.
  • Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office.
  • Efficiently operate the POS system and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.

 

Inventory

  • Monitor and review stock level taken into consideration customer needs and trends, and advise Retail Manager of any suggestions necessary to increase sales.
  • Conduct daily audit of stock management including merchandise receipt, transfers and sales.
  • Manage customers’ reservations and waiting lists of unavailable products.

 

Coaching to sales representative

  • Staff motivation and encouragement.
  • Ensure that Customer Service Officer delivers a high standard of service to all customers.
  • Responsible for leading the team with a good discipline and integrity.
  • Collaborate with Retail Manager to develop an internal training/ coaching programs on selling skills, product, customer service, marketing, and competitions.
  • Evaluate sales performance on a daily basis and motivate sales staff as per guidelines given by Retail Manager.
  • Problem solving skill with well organizational, time management, prioritization, and multitasking skills
  • Able to communicate and give clear directions from back office to team and able to set expectations for their team.

 

Communication

  • Provide Retail Manager with reviews and updates on various issues relating to store/staff management matters.
  • Discuss with Retail Manager on any suggestions relating to business issues in order to facilitate improvement in store operation.

 

 

 

Profile

Qualifications

  • Bachelor’s Degree or higher in related fields.
  • At least 1 years working experience in retail sales operations, and passionate in watches, preferably for a company with fast moving goods/products.
  • Possess a leadership style, service minded, sales oriented and able to handle multi tasks.
  • Excellent communication and interpersonal skills.
  • Excellent command of English. Any other language an asset.
  • Strong sales and negotiation skills.
  • Ability to understand and present technical details.
  • Proficient in using POS systems and handling transactions.
  • Computer literacy and knowledge of Microsoft Office software.