Watch Diagnostics Technician

About Swatch Group

Swatch Group is a diversified multinational holding company active in the manufacture and sale of finished watches, jewellery, watch movements and components. It is the world’s largest watchmaking group, and supplies nearly all the components required for the watches sold by its 16 individual brands which include OMEGA, Longines, Tissot, and Swatch. 

Its production companies supply movements and components to third-party watchmakers in Switzerland and around the world. Swatch Group is a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. It is also a leader in the field of sports event timing.

The Role

We are seeking a Diagnostic Technician who will be responsible for high volume, quick watch repairs (battery changes and link adjustments) and some diagnostics. We require a candidate who has high attention to detail, is calm under pressure and can multi-task. Training provided to candidates with no experience in basic watch repairs and diagnostics, but who have a willingness to learn, good dexterity and a passion for watches. This is a permanent, full-time position based in Richmond.

Responsibilities

Diagnostics

  • Analysis of external impact to support warranty/invoice decision
  • Define type of service
  • Identify spare parts (service content and extras)
  • Water resistance, mechanical and quartz testing
  • Provide information relevant to repair process
  • General condition report using standard text
  • Movement condition; consumption and lower working limit, signs of moisture
  • Quality control failures

Reception support

  • Provide quote for required service to remain in house (Pre-approval)
  • Provide quick services whilst customer waits
  • Assist with and final control of customer pick-ups. (Winding and setting time, check date of quartz watches)
  • Advise administration of any concerns with the customers’ time piece

Quick Services

  • Refer to picture of condition at receipt
  • Calibre, case and bracelet number check
  • Visual quality – Watch on time, refurbished and cleaned
  • Assembly quality (Bezel tightness, back closed and well orientated, bracelet pins, etc.)
  • Operate moving components to check operation, security and friction/tightness of components
  • Set to time – Check actual time variance against reference clock
  • Check customers’ requests have been fulfilled

Skills and Experience

  • Satisfactory results of a watchmaking apprenticeship course or minimum 2 years of relevant industry experience would be highly beneficial but is not mandatory
  • Dexterity to safely open and close case backs
  • High attention to detail
  • Good communication skills within team environment
  • Experience within a service industry preferable
  • Computer skills
  • Passion for watches

How to Apply

Click APPLY to submit your application.