E-COMMERCE PRODUCT SPECIALIST 100%

The company

At Swatch, we thrive on surprise. Whether it’s with our collections, action sports or artistic collaborations, we don’t stay inside the box. We’re here to shake things up with our striking designs, which always reflect the zeitgeist but never fail to catch the eye. That’s what we do best, and that’s what we’ve done since 1983.

Our team is a collective of passionate people, headquartered in Switzerland and present worldwide. We are visionaries and revolutionaries – unwaveringly true to ourselves and unafraid to do things differently. Together, we are here to make the world a little more colorful and exciting by embracing newness and boldness. You might even say that we’re more than just a watch company.

In order to reinforce the E-commerce team in our HQ in Biel/Bienne, we are currently looking for an

E-COMMERCE PRODUCT SPECIALIST 100%

As an E-Commerce Product Specialist at Swatch, you will play a pivotal role in shaping the future of our E-Commerce platform and strategy. Collaborating with internal and external development teams, you will work closely with cross-functional teams, stakeholders, and customers to define, prioritize, and deliver product features that drive our online sales and enhance the customer experience.

Job description

Key Responsibilities:

  • Platform Management: Support the day-to-day management and optimization of the Salesforce Commerce Cloud platform, ensuring high performance, reliability, and scalability.
  • Customization & Development: Collaborate with development teams to design, build, and deploy customized solutions that enhance our e-commerce capabilities, including custom development, integrations, and third-party apps.
  • UX/UI, WCAG Optimization: Work with the UX/UI teams to ensure a seamless and engaging customer experience, in accordance with WCAG, optimizing website performance, navigation, and overall usability.
  • Technical SEO: In charge of the technical SEO roadmap, making Swatch.com faster and easier to use on all devices.
  • Analytics & Reporting: Monitor key performance indicators (KPIs) to measure the effectiveness of the platform and provide regular reports to management.
  • Backlog Management: Manage the e-commerce product backlog, prioritizing features, user stories, and epics to ensure maximum value delivery.
  • Stakeholder Engagement: Collaborate with stakeholders, including external development teams, designers, and customers, to gather feedback, refine requirements, and ensure a shared understanding of product goals.
  • Release Planning: Coordinate product releases, including sprint planning, sprint reviews, and retrospectives, in adherence to Scrum/Agile principles.
  • Market Analysis: Stay informed about industry trends, competitor products, and customer needs to make data-driven decisions and improve onsite conversion rates.
  • Project Management: Utilize Jira to manage and track tasks, projects, and issue resolution to ensure timely delivery and efficient workflow within the e-commerce team.

Profile

  • Experience as a Product Specialist or similar role in an Agile/Scrum environment, in e-commerce or related industries, and e-commerce platforms, preferably Salesforce Commerce Cloud
  • Experience with WCAG, SEO best practices, analytics tools, and A/B testing methodologies.
  • Data-driven mindset with the ability to analyse metrics and user feedback to make informed decisions, experience in Google Analytics, purchase funnel.

Professional requirements

You are proactive, flexible, and responsible with strong communication skills as well as pronounced analytical, technical, and planning skills. Customer, service, and solution oriented, you are used to work in fast moving, international environments and deal well with priorities and tight deadlines. Moreover, you are a team player with good interpersonal skills, can build relationships with other teams and departments.

Languages

In addition, you are fluent in English, additional language such as German and/or French would be an asset.

Contact

If you feel this challenging opportunity meets your profile and expectations, please click on the APPLY link to send us your CV in English.

SWATCH Ltd.
Human Resources
Nicolas G. Hayek Strasse 1
CH - 2502 Biel/Bienne