Customer Service Administration

The company

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job description

Customer Service Administration

  • Provide first level technical support, hand watch to Diagnostics
  • Operate telephone to receive and forward calls and schedule appointments
  • Monitor phone call frequency, waiting time, customer complaints and number of customers that bring their products to the reception, schedule appointments, and
    maintain appointment calendars.
  • Calculate and quote prices or rates for products or services to customers
  • Send & receive/repairs from retailers
  • Processing and follow up on repair orders, processing and follow up on estimate requests, processing & creating on estimate requests, ensure client notification
    about eventual delays
  • Clean & tidy of watch boxes, packing material and rest consumables materials for sending watches inventory 4 times per year

 

Profile

Provide information to the public about the company, its services, and its products, hear and settle complaints from customers and the public, answer customer questions.

  • Customer service approach
  • Attention to detail
  • Administration skills
  • Ability to work under pressure 
  • Flexibility & Team spirit
  • Communication skills

Professional requirements

  • Bachelor degree in Business administration or any related field
  • Minimum 1-3 years of relevant customer service experience
  • Good communication, interpersonal and problem solving skills
  • Proficiency in Microsoft Office (Excel), ERP systems
  • Good command of English

Languages

Excellent Knowledge of English Language