Assistant Boutique Manager - Omega Bond Street
The company
OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA’s reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance.
OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.
Job Scope
As an Assistant Boutique Manager for SGUK’s OMEGA Boutique you support the Boutique Manager in driving sales and ensuring all operational targets are met and that standards are followed and kept within the boutique. You will also contribute to the recruitment, development, and coaching of the Boutique Team offering motivation, encouragement, and support to the team members. Maintaining and nurturing an ambassadorial level of customer service, and ensuring this is delivered consistently in your Boutique. You will be required to deploy the Company business plans and strategies, as well as ensuring the Boutique fulfils the brand guidelines set by HQ, and are fully compliant to all Company policies and procedures.
Key Responsibilities
• Support the Boutique Manager in achieving sales targets.
• Meeting all operational targets set, or required. Setting targets in line with Company expectations across your Boutique and managing your team to ensure they are exceeded.
• Assist the Boutique Manager in discussing and agreeing the teams objectives and tracking these to ensure they are achieving against their goals and build these into their personal development plans.
• Establish and maintain strong and effective relationships with your team.
• Establish and maintain strong and effective relationships with all Head Office departments.
• Holding regular team briefs to discuss targets, strategies, plans, events, to align business needs and opportunities.
• Ensuring our products are correctly merchandised and in line with company guidelines, as well as ensuring the correct visuals are in place.
• Ensuring replenishment is correct and regular.
• Inventory management and correct stock maintenance.
• Ensuring that your boutique is staffed correctly and maintain the boutique rota.
• Deliver a winning team, with a huge team emphasis and empower the workforce to unleash the passion for OMEGA and to help realise their full potential.
• Engage, energise and enable the sales teams to deliver against all personal, and Boutique, objectives and targets.
• Coaching the teams to be best they can be, and to continually strive for setting the benchmark for customer service and the in-store experience.
• Support the Boutique Manager during performance reviews with the team and to carry out all one-to-ones and appraisals.
• Ensure all teams are fully trained in all IT aspects of the business, including tills, back office operations, stock ordering, and transfer procedures.
• Always strive for clear and effective communication.
Professional requirements
• Excellent sales and negotiation skills.
• Good business acumen.
• The ability to work on own initiative.
• The ability to coach, motivate, and lead a team.
• Strong collaborative and communication skills.
• Excellent 'people skills'.
• Good planning and organisational skills.
• Act as an owner - work with a sense of urgency and determination with end-result in mind and be answerable for results.
• Aim high and strive to achieve results that go beyond expectations.
• Knowledge of the watch industry.
• First people management experience.