Senior Retail Sales Advisor Blancpain Selfridges

The company

Blancpain, founded in 1735 by Jehan-Jacques Blancpain in the Swiss Jura, Blancpain is known as the world’s oldest watch brand.

Over the centuries since its foundation, the Maison has maintained its commitment to innovate and has constantly pushed the limits of watchmaking. At Blancpain, the expression "Innovation is our tradition" is a fundamental guiding principle.

The Fifty Fathoms collection embodies Blancpain's passion for the underwater world that was originally expressed in 1953 with the presentation of the first modern diver’s watch Fifty Fathoms.

With the creation of the Blancpain Ocean Commitment, the brand pays homage to its Brand’s significant historical links with the ocean, through the support for ocean exploration and numerous collaborative initiatives for biodiversity preservation with local communities, which has been lasting for the past seven decades.

As part of the Art of Living platform, Blancpain also cultivates special ties with the greatest award-winning chefs, the Michelin Guide, Relais & Chateaux and Bocuse d’Or.

Job description

Customer Service and Sales

  • Provide excellent client experience and timely, pertinent follow-up.
  • Build strong relationships with clients by offering tailored advice and product recommendations.
  • Consistently meet or exceed sales targets and KPIs by using a customer-focused approach to sales and leveraging strong product knowledge and closing techniques.
  • Upsell and cross-sell products to maximise revenue.
  • Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences.
  • Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
  • Develop and maintain a high level of sales technique and watchmaking knowledge.
  • Follow-up with customer repairs liaising with customer care in Southampton and HQ.
  • Provide reliable information to customers in all matters relating to brand history, watch complications and manufacture process.
  • Placing orders for Blancpain accessories, ensuring stock is up to date.
  • Maintain a welcoming, engaging, and positive environment.

Product Knowledge

  • Demonstrate expert knowledge of the brand’s heritage, products, craftsmanship and latest collections.
  • Stay updated on the latest trends within luxury watches, product offerings, and brand history.
  • Provide in-depth product demonstrations and educate customers on the brand’s heritage, history and values.

Team Supervision

  • Lead by example, motivate and inspire the team to consistently deliver excellent customer service and achieve sales targets.
  • Mentor and support training of new Retail Sales Advisors.
  • Oversee the daily tasks of the team, ensuring efficient use of resources and smooth concession operations.
  • Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
  • Work closely with other team members and delegate accordingly.
  • Prepare team meetings, share feedback and contribute to the development of sales strategies.

Concession Operations

  • Maintain impeccable presentation, ensuring that the concession space reflects the brand’s image, including visual merchandising and attention to detail in displays.
  • Manage the day-to-day operations of the luxury concession.
  • Ensure products are displayed to a high standard and according to brand guidelines.
  • Monitor stock levels, assist with stock replenishment, and ensure the correct product assortment is available.
  • Report sales figures, customer feedback, and any issues to the Concession Assistant Manager, Boutique Manager and/or Brand Manager.
  • Process customer transactions accurately using the point of sale (POS) system and manage cash, credit card, and returns processes according to company procedures.
  • Understand and respect all operating and security guidelines.
  • Follow the security and proper maintenance as well as storage of stock timepieces.
  • Ensure that the concession space is kept clean, organised, and aligned with luxury standards.

Customer Relationship Management (CRM):

  • Engage with VIP and high-net-worth customers to build lasting relationships, encouraging repeat business and referrals.
  • Handle customer complaints or concerns professionally and ensure customer satisfaction.

Health & Safety Compliance:

  • Follow health and safety regulations, including maintaining a clean and safe work environment.
  • Ensure display materials meet safety standards and are displayed correctly to avoid accidents.

Profile

  • Previous sales experience in a luxury retail ideally within watches or jewellery in concession environment.
  • Proven track record of meeting or exceeding sales targets.
  • Deep understanding of the luxury retail market and customer expectations, with the ability to deliver a high-calibre service.
  • Ability to build rapport with high-net-worth individuals and provide a tailored, luxurious shopping experience.
  • In-depth understanding of the luxury brand’s product range, craftsmanship, and history.
  • Experience in a supervisory or leadership role within retail, with a strong ability to guide and inspire a team.
  • Excellent verbal and written communication skills, with the ability to engage with high-end clientele.
  • Ability to thrive in a dynamic, fast-paced environment, adjusting to changing customer demands and business needs.
  • High levels of professionalism and a polished appearance.
  • Self-motivated, proactive, and results driven.
  • Genuine enthusiasm for luxury products and customer service.
  • Strong interest in the universes of Fine Watchmaking and Arts de Vivre.

Languages

Fluent English.