Retail Sales Advisor Blancpain Selfridges

The company

Blancpain, founded in 1735 by Jehan-Jacques Blancpain in the Swiss Jura, Blancpain is known as the world’s oldest watch brand.

Over the centuries since its foundation, the Maison has maintained its commitment to innovate and has constantly pushed the limits of watchmaking. At Blancpain, the expression "Innovation is our tradition" is a fundamental guiding principle.

The Fifty Fathoms collection embodies Blancpain's passion for the underwater world that was originally expressed in 1953 with the presentation of the first modern diver’s watch Fifty Fathoms.  

With the creation of the Blancpain Ocean Commitment, the brand pays homage to its Brand’s significant historical links with the ocean, through the support for ocean exploration and numerous collaborative initiatives for biodiversity preservation with local communities, which has been lasting for the past seven decades.

As part of the Art of Living platform, Blancpain also cultivates special ties with the greatest award-winning chefs, the Michelin Guide, Relais & Chateaux and Bocuse d’Or.

Job description

Customer Service and Sales

  • Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners in order to achieve sales targets.
  • Build strong relationships with clients by offering tailored advice and product recommendations based on their preferences.
  • Achieve and exceed individual sales targets through proactive selling and closing techniques.
  • Upsell and cross-sell products to maximise revenue, while maintaining a luxury customer experience.
  • Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences.
  • Propose clients for, and participate in, local activation events in line with the Brand Universe.
  • Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
  • Develop and maintain a high level of sales technique and watchmaking knowledge.
  • Follow-up with customer repairs liaising with customer care in Southampton and HQ.
  • Provide reliable information to customers in all matters relating to brand history, watch complications and manufacture process.
  • Placing orders for Blancpain accessories, ensuring stock is up to date and available.
  • Maintain a welcoming, engaging, and positive store environment.

Product Knowledge

  • Stay updated on the latest trends within luxury watches, product offerings, and brand history to provide expert guidance.
  • Ensure customers are fully informed about the features, craftsmanship, and value of products.
  • Provide in-depth product demonstrations and educate customers on the brand’s heritage, history and values.

Team Collaboration

  • Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
  • Work closely with other team members to ensure a seamless and efficient operation.
  • Participate in team meetings, sharing feedback and contributing to the development of sales strategies.
  • Support new team members, offering guidance and sharing knowledge of luxury sales techniques.

Concession Operations

  • Oversee the day-to-day operations of the concession, including maintaining stock levels, tidying the sales floor and cleanliness of the area.
  • Ensure products are displayed to a high standard and according to brand guidelines, ensuring a visually appealing and organised space.
  • Assist with stock organisation, ensuring products are correctly labelled, tagged, and stored.
  • Report sales figures, customer feedback, and any issues to the Concession Assistant Manager, Boutique Manager and/or Brand Manager.
  • Manage cash handling, processing transactions, and operating the point of sale (POS) system.
  • Support stock replenishment and stocktake procedures as required.
  • Monitor stock levels and inform management of stock issues.
  • Understand and respect all operating and security guidelines.
  • Follow the security and proper maintenance of stock timepieces.

Health & Safety Compliance:

  • Follow health and safety regulations, including maintaining a clean and safe work environment for both customers and staff.
  • Ensure display materials meet safety standards and are displayed correctly to avoid accidents.

Profile

  • Previous sales experience in a luxury retail ideally within watches or jewellery.
  • Proven track record of meeting or exceeding sales targets.
  • Experience in customer relationship management and building a loyal client base.
  • Passion for luxury products and delivering an exceptional customer experience.
  • Ability to build rapport with high-net-worth individuals and provide a tailored, luxurious shopping experience.
  • Knowledge of luxury brands, products, and industry trends.
  • Strong communication and interpersonal skills.
  • High levels of professionalism and a polished appearance.
  • Self-motivated, proactive, and results driven.
  • Team player with good interpersonal skills and a "can do" attitude.
  • Intellectual curiosity and a passion for learning.
  • Strong interest in the universes of Fine Watchmaking and Arts de Vivre.

Languages

English.