Boutique Manager | Longines Perth

About Longines

Founded in 1832 at Saint-Imier in Switzerland, the Compagnie des Montres Longines Francillon S.A. is the oldest trademark still in use in its original form registered with the World Intellectual Property Organization. Over the years, Longines has played a pioneering role in many timekeeping technological breakthroughs, with a particularly strong presence in the field of sports, while constantly exhibiting its characteristic elegance across the globe.

The Role

We are seeking an experienced Boutique Manager to lead and oversee the daily operations of our newly opened boutique in Perth. In this role, you will take full ownership of staff management, sales, inventory control, budget management, and ensuring exceptional customer service. As the face of our brand in the market, you will be expected to uphold the highest standards of professionalism, customer service, and sales performance.

Responsibilities

  • Conduct team training, orientation, and regular coaching to uphold high customer service standards.
  • Review operational reports to ensure compliance with company policies and procedures
  • Oversee store set-up, processes, and sales team task completion.
  • Oversee daily security stock counts and inventory management
  • Troubleshoot store issues to maintain service, efficiency, and productivity
  • Ensure store security and adherence to safety policies and procedures
  • Manage workforce scheduling and rosters
  • Support staff with escalated client issues
  • Motivate staff, set objectives for performance reviews, and identify training needs
  • Perform staff performance appraisals and provide ongoing feedback
  • Maintain Longines e-learning qualifications
  • Lead by example and provide staff continuous coaching to improve selling skills
  • Collaborate with Marketing & Communications on event planning.

Skills and Experience

  • Tertiary qualifications in Business Administration preferred
  • Minimum 5 years retail experience in high-range/premium sector preferred
  • Highly developed and proven customer service skills
  • Proven retail management experience
  • Computer literacy skills: Word, Excel;
  • Excellent organisational skills
  • Excellent oral and written communication skills
  • Numerical and financial skills
  • Strong analytical and problem solving skills
  • Effective time management skills
  • Energy, drive and enthusiasm
  • Passion and enthusiasm for the Longines brand

How to Apply

Click APPLY to submit your application.