Sales & Ecommerce Coordinator

Profile

Primary Duties and Responsibilities:

• Maintain product catalog to offer ongoing updates of product upsells, cross sells and merchandising throughout the website and develop pages and content as needed.
• Support testing and development of enhancements/functionality for the e-commerce platform.
• Conduct competitive analysis in order to identify trends and opportunities for enhanced eComm experience – Monthly or as needed
• Promote collection launches through product uploads, copy, banner updates
• Support local sales planning, customer service, and logistics teams, to ensure Ecommerce stock needs are met
• Work with Sales Support, Operations and IT Department to ensure orders are processed in a timely manner.
• Provide Luxury Customer Service while educating the customer about new products and services offered by the brand through Website Chat
• Assist with Inventory Management on the website
• Create product description and provide digital assets to third party vendors that will help customers make informed purchase decisions
• Address Customer concerns via email, phone or social media.

Sales

• Work with cross functional teams to execute delivery of allocated product to accounts
• Coordinate new SKU set up process.
• Enter POs and Ship Notes for all incoming shipments and maintain shipment logs.
• Coordinate and maintain records of all consignment.
• Coordinate all aspects of Bill of Materials that accompany product (boxes, instruction manuals, et al), set up references in SAP, address replacement requests, and oversee warehouse inventory levels.
• Submit return authorizations for approvals, enter into SAP and maintain files.
• Maintain miscellaneous files, track special requests, follow up on client needs and issues as directed.
• Analyzing retail sales trends and suggesting actions to support.
• Analyze and determine inventory needs by network
• All other duties assigned by Management